Puck Yea! Hockey Merch Return Policy

1. Eligibility Window

  • Returns or exchanges accepted within 30 days of delivery.

  • Item must be unworn, unwashed, and in original condition with tags (if applicable).

2. What We Accept

  • Exchanges for size: If your item doesn’t fit, we’ll swap it for the right size (subject to availability).

  • Defective/damaged items: If your order arrives damaged or with a manufacturing defect, we’ll replace it at no cost.

  • Wrong item sent: We’ll send the correct item right away.

3. What We Don’t Accept

  • Custom or personalized items (jerseys with names/numbers, special-order logos) unless defective.

  • Final sale or clearance items.

  • Worn, washed, or used gear.

4. Process

  • Email us at [league email] with your order number, item, and reason for return/exchange.

  • We’ll provide instructions and a return shipping address.

  • Customer is responsible for return shipping costs (unless the item is defective or incorrect).

5. Refunds/Exchanges

  • Refunds issued back to the original payment method once we receive the return.

  • Exchanges shipped once the original item is returned.

  • If the size you need isn’t available, we’ll issue a refund or store credit.